Returns & Exchanges

At Eterno India, we strive to ensure you love every piece you purchase; however, if you are not entirely satisfied, we offer a seamless 7-day return and exchange policy for all unworn garments.

1

Initiate Request

Visit our Returns Portal and enter your Order ID and email address to select the items you wish to return or exchange.

2

Quality Check Preparation

Ensure the apparel is unused, unwashed, and has all original tags and packaging intact to qualify for a successful pickup.

3

Reverse Pickup

Our courier partner will arrive at your doorstep within 24-48 hours to collect the package at no additional cost to you.

4

Refund or Credit

Once the item passes our quality inspection at the warehouse, your refund will be processed to your original payment method or issued as store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing