Frequently Asked Questions

Everything you need to know about shopping with Eterno India

What is the standard delivery timeline for orders?

We typically process and dispatch orders within 24-48 hours. Depending on your location in India, your package should arrive within 3 to 7 business days.

How do I return or exchange a product?

You can initiate a return or exchange within 7 days of delivery through our returns portal. Please ensure the items are unworn, have all tags attached, and are in their original packaging.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for most pin codes across India. A nominal convenience fee may apply to COD orders, which will be calculated at checkout.

How can I track my order status?

Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your shipment directly in the 'My Orders' section of our website.

How do I ensure I pick the right size?

Each product page features a detailed size guide with measurements in inches. We recommend comparing these measurements with a well-fitting garment you already own for the perfect fit.

Are the colors of the products accurate on the website?

We strive to display our products as accurately as possible. However, due to professional lighting and different screen resolutions, slight color variations may occur.